最近發現英國越來越多餐廳收取額外的服務費，他們在帳單內收取餐飲費用總和的百分比，作為服務費。這類型收費在香港見慣不怪，但事實在英國不常見，食肆要收取餐飲服務費是必須跟隨法律上的要求。那麼作為消費者，在餐廳消費可有什麼權利？
額外服務費Service charge
Service charge是指顧客在收到賬單前被加入餐飲以外的額外費用。
- 強制性收取
- 指顧客進入店內入座前已清楚明白店家的價格和收費
- 顧客選擇入座消費，即表示同意條款
- 自願性收取
- 店家沒有要求額外的收費
- 顧客可選擇是否支付 和 支付金額的多少
根據英國法例，沒有限制餐廳食肆，他們可自由地選擇收取額外服務費和金額的多少，但所有酒吧和餐館理應向顧客清楚地標明價格和將會收取的額外服務費。假如店家沒有清楚說明額外服務費，而顧客不滿意該項服務，可要求店家刪減該項收費。
至於顧客入座前店家已清楚列明價格和收費（強制性收取），當顧客選擇入座消費，顧客已即時與店家綁著合約並同意合約上的條款，所以必須支付該筆費用。不過，如顧客消費後感到服務很差、不滿意和不接受，仍有權要求店家減去合理的收費。
假如顧客遇上未能解決的消費問題，可到Citizens Advice尋求協助。
何謂清楚地標明？
餐廳必須在入口處 和 入口附近張貼的菜單上標明價格，以便顧客在入座前清楚知道該項服務的收費標準。而酒吧應顯示其所有飲品的價格。沒有清晰列明的餐廳、食肆和酒吧，同時拒絕顧客刪除不該有的收費的要求，將會面臨罰款。
集團式vs小店食肆
一般的小店食肆的價格比集團式食肆便宜，員工薪金有限（大多最低工資），因此很多時會在價格上加收服務費，以提高員工的額外薪酬。他們會在入口處列明額外收費，屬於強制性的服務費，顧客必須支付。
集團式的食肆有一套經營管理模式，他們的餐牌設計和價格收費是有限制標準，一般沒有制定收取額外服務費的規定。但這類型的食肆會對於特別的情況或提供其他額外服務而收取服務費，例如：一枱客超過8-10人、開香檳、切慶祝蛋糕等。不過假如賬單上的額外收費列為 Gratuity、Tips、Service charge等字眼，而顧客對相關的收費不滿，仍有權選擇要求刪除該項收費。
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