假如大家在英國生活了一段時間，都會發現英國的網上商店是非常盛行，衣服、生活用品、食物、家庭電器等都可以從網上買到，商店都喜歡使用第三方物流公司，因為價錢便宜還提供售後服務（例如：免費退貨）。
在越來越多物流公司加入市場競爭的時勢下，優質服務變得非常重要。雖然 Hermes心得商家歡迎（根據getbyrd.com的數據，Hermes的使用量是頭兩位），但隨著客戶服務質量差和包裹處理不當的因素，令商店的劣評不斷，被棄用都是遲早的事。
Hermes物流在11月份的Citizens Advice公佈的評分報告內，平均只獲得1.5星。其中『Trust 信任度』只獲2星，而『handling customer problems 處理顧客問題』方面更只獲1星。
Hermes 改為 EVRI
劣評不斷加上早前的醜聞（Hermes醜聞），終於喚醒了Hermes去改革。
Hermes決定重組公司，並改名為『EVRI』。EVRI 將會開設一個全新的客戶服務團隊和聘用200個專業物流點的團隊，決心改善服務質素。他們還為現有的2萬個工人增設『退休計劃』，項目總數花費700萬英鎊。
Ring Battery Video Doorbell Pro (newest gen) | DIY Wireless Doorbell Camera | Retinal 4K, wide-angle | 10x Zoom | Quick Release Ultra Battery Pack | 30-day free trial of Ring Subscription Plan
£219.99 (as of 24/04/2026 08:05 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Echo Dot (3rd Gen) - Compact Bluetooth Speaker with Alexa - Charcoal Fabric
(as of 24/04/2026 08:05 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Amazon Fire TV Stick 4K Select (newest gen), start streaming in 4K, hundreds of thousands of films and TV episodes, and free & live TV
£49.99 (as of 24/04/2026 08:05 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Amazon Fire HD 10 Kids Pro tablet (newest gen)| ages 6–12, long battery life, includes ads-free books, games, apps and videos that children love, 10.1" brilliant screen, parental controls, 32GB
£199.99 (as of 24/04/2026 08:05 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
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